Frequently Asked Questions.......

Frequently Asked Questions:

Detailed below are some of the frequently asked questions we get. We hope they help to address some of the questions you might have. We would be delighted to go through any further questions with you so please ask to speak to the Nursery manager.

What are the Staff to Children Ratios?
In accordance with OFSTED the ratios we operate to are:

0-2yrs 1:3
2-3yrs 1:4
3-5yrs 1:8

What sessions can I have? You can have a minimum of 2 sessions per week which could be either a full day or 2 separate AM or PM sessions as an example.

Our session times are:  8am to 1pm /1pm to 6pm or 8am-3.30pm

Full days cover the period 7am to 6pm each day.

(Earlier starts for the AM session and 8-3.30 session can be taken by arrangement with the manager and at an extra cost). 

Fees? Fees can be paid weekly or monthly but must be a week in advance. Standing orders can also be set up as required.

If you do have to pay cash then this must be given to the manager and a receipt will be handed over to you.

In line with the terms and conditions of the place you must pay fees if your child is absent from illness or holidays. 

What does the fee include?  The nursery fee includes; full childcare, all activity and resources costs, breakfast on arrival (toast/cereal), a hot lunch, afternoon tea, mid morning and mid afternoon snack and fruit, milk, formula milk for babies, wipes and sun cream. Essentially it is all inclusive with no hidden costs. The only additional costs would be for external trips and outings that are completely optional and that you will be told of in advance. Along with any extracurricular classes such as Jo jingles, Multi sports, dance and football.

What if I am running late or someone else has to pick up my child for me?  We will be as flexible as we can due to lateness but we ask that you ring us to let us know your situation and so we can understand how best to handle it with your child. We do have robust polices in place in relation to alternative collection and this could include a known (to us) friend / relative or the use of a pre agreed 'password' system for someone we haven't met.

What do I need to provide my child with when they attend?We only ask that you provide your child with everything they require for their toiletry needs (nappies, nappy cream) and if they are teething some teething gel. On top of this a change of clothes is useful for any events where they have an 'accident' or if their clothes were to get wet or dirty through messy play.

 Do you go on outings or have visitors to the Nursery? Yes. As part of the Early Years Foundation Stage Framework; 'personal social & emotional development', 'understanding the world' and 'communication & language' we try as much as possible to give the children the opportunity to explore a variety of activities and events both inside and outside the Nursery. A few examples of the type of outings or visitors we have would include the Zoo, local Police and Fireman, the library and park.